Terms & Conditions

Last Updated: June 11, 2025

Introduction

Welcome to Neolli! These terms and conditions outline the rules and regulations for the use of our multivendor marketplace. By accessing or using Neolli, you agree to comply with these terms. If you disagree with any part of these terms, you may not use our platform.

Definitions

• Platform: Refers to the Neolli website and any associated services.
• Vendor: Any individual or entity selling products or services on Neolli.
• Customer: Any individual or entity purchasing products or services on Neolli.
• We/Us/Our: Refers to the owners and operators of Neolli.

Eligibility

• Users must be at least 18 years old or have parental consent to use the platform.
• By registering, you confirm that all information provided is accurate and up to date.
• You must have the legal capacity to enter into binding agreements.

Vendor Terms

• Vendors are responsible for listing accurate product information, pricing, and inventory levels.
• Vendors must ensure that their products comply with all applicable laws and regulations.
• Vendors must deliver products as advertised and on time.
• Commissions or fees for using the platform will be outlined during the vendor registration process.
• Vendors must maintain appropriate business licenses and permits.

Customer Terms

• Customers are responsible for providing accurate shipping and billing information.
• Customers must review product descriptions and terms before making purchases.
• Refunds and returns are subject to the policies provided by individual vendors.
• Customers must use the platform for lawful purposes only.

Prohibited Activities

Users are prohibited from:

• Posting or selling illegal, counterfeit, or prohibited goods.
• Engaging in fraudulent activities or misrepresenting products.
• Violating the intellectual property rights of others.
• Using the platform for spam, hacking, or any other malicious activity.
• Creating multiple accounts to circumvent restrictions.
• Manipulating reviews or ratings.

Payments and Fees

• All transactions will be processed securely through our payment gateway.
• Neolli may charge a service fee for certain transactions, which will be disclosed at the time of purchase or registration.
• Payment processing fees may apply and will be clearly stated.
• Refunds will be processed according to our refund policy.

Intellectual Property

• All content, trademarks, and data on Neolli are owned by us or licensed to us.
• Users may not reproduce, distribute, or modify any content without prior written consent.
• Vendors retain ownership of their product listings and descriptions.
• Users grant Neolli a license to use their content for platform operations.

Privacy and Data Protection

• Your privacy is important to us. Please review our Privacy Policy.
• We collect and process data in accordance with applicable privacy laws.
• Users have rights regarding their personal data as outlined in our Privacy Policy.

Liability and Disclaimers

• Neolli acts as a marketplace and is not liable for any disputes, damages, or losses arising from transactions between vendors and customers.
• We do not guarantee the accuracy or quality of products listed by vendors.
• Users agree to use the platform at their own risk.
• Our liability is limited to the maximum extent permitted by law.

Termination

• We reserve the right to terminate or suspend any user account for violations of these terms or any applicable laws.
• Users may terminate their accounts at any time by contacting support.
• Upon termination, certain provisions of these terms will survive.

Governing Law

• These terms are governed by the laws of Morocco.
• Any disputes will be resolved in the courts of Morocco.
• If any provision is found unenforceable, the remainder shall remain in effect.

Changes to Terms

• We may update these terms at any time.
• Changes will be posted on this page with an updated "Last Updated" date.
• Continued use of the platform constitutes acceptance of the updated terms.
• Material changes will be communicated to users via email or platform notification.

Contact Us

For questions or concerns about these terms, please contact us at: