Frequently Asked Question
What is your marketplace Néolli?
Our Néolli marketplace is an online platform dedicated to the promotion and marketing of Moroccan handicrafts made by local artisans. It showcases Morocco's unique and authentic know-how.
Who are your artisan partners?
We collaborate with Moroccan artisans from different regions of the country, each contributing their expertise in fields such as pottery, weaving and tapestry, glassware, leather goods, jewelry and much more.
How do you ensure product quality?
Each product is carefully curated and personally approved by our team. We work closely with artisans to maintain high standards and authentic craftsmanship in every piece.
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. We also partner with Visa to provide digital payment solutions for our artisan partners.
How long does shipping take?
Shipping times vary by destination. Domestic orders typically take 3-5 business days, while international orders may take 7-14 business days depending on customs processing.
Can I return or exchange items?
Yes, we offer a 30-day return policy for most items. Please see our Return Policy page for detailed information about returns and exchanges.
How can I become an artisan partner?
We welcome skilled artisans to join our platform. Please register as an artisan or contact us with samples of your work and information about your craft.
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