Return Policy for Neolli
Thank You for Shopping with Neolli!
If you’re not entirely satisfied with your purchase, we’re here to help. Below, you’ll find details about our return policy to ensure a smooth and hassle-free process.
Returns
- Items eligible for return must be initiated within 5 days of receiving the order.
- Products must be unused, in their original condition, and with all tags and packaging intact.
- To start a return, contact the vendor directly via the Neolli platform, or email us at support@neolli.com for assistance.
- Certain items, such as custom-made products, perishable goods, or personal care items, may not be eligible for returns.
Refunds
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5-10 business days.
- Shipping fees are non-refundable unless the return is due to an error or a defective product.
Exchanges
- Exchanges are subject to product availability. If you need a different size, color, or replacement for a defective item, contact the vendor or Neolli support.
- Please initiate exchanges within the same timeframe as returns.
Exceptions
The following items are non-returnable or non-refundable:
- Gift cards.
- Clearance or final sale items.
- Downloadable digital products.
Shipping Returns
- Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.
- We recommend using a trackable shipping service or purchasing shipping insurance. Neolli is not responsible for returns lost in transit.
Vendor-Specific Policies
Since Neolli is a multivendor platform, individual vendors may have their own return policies. Please check the vendor’s policy on the product page or contact them directly for details.
Need Help?
If you have any questions or concerns, our customer service team is here to assist you. Contact us at support@neolli.com.
